Refund Policy

1. Overview

At Postulis ("the Service", "we", "us"), we are committed to providing a high-quality AI-powered job application service. This Refund Policy explains under what circumstances refunds may be granted for paid subscriptions and credit purchases.

2. Free Plan

The Free plan is provided at no charge and includes a limited number of AI generations. Since no payment is made, no refund applies to the Free plan.

3. Paid Subscriptions (Pro & Premium)

We offer a 7-day money-back guarantee on all new paid subscriptions, subject to the conditions below.

• Refund requests must be submitted within 7 days of the initial subscription purchase.
• Refunds are only available for your first purchase of a given plan. Renewals and plan upgrades are not eligible.
• If you have used more than 50% of the AI generation credits included in your plan during the refund window, your request may be partially or fully declined at our discretion.
• Refunds will not be issued for subscriptions that were suspended or terminated due to a violation of our Terms of Service.

4. Subscription Renewals

Subscriptions renew automatically at the end of each billing period. We send a reminder email before each renewal. Renewal charges are non-refundable. To avoid being charged for a renewal, you must cancel your subscription at least 24 hours before the renewal date via your account settings.

5. Service Disruptions

If the Service is unavailable for an extended period (more than 48 consecutive hours) due to issues on our end, affected users may be eligible for a pro-rated credit or refund for the period of unavailability. This does not apply to scheduled maintenance or disruptions caused by third-party services (e.g., AI model providers, hosting providers).

6. How to Request a Refund

To request a refund, please contact us by email with the following information:

• Your registered email address
• Your subscription plan and purchase date
• The reason for your refund request

Email: contact@postulis.io

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5–10 business days and credited back to the original payment method.

7. Chargebacks

Filing a chargeback without first contacting us may result in the permanent suspension of your account. We encourage you to reach out to our support team first — we are committed to resolving any billing issues quickly and fairly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

9. Contact

For any questions regarding this policy, please contact us at contact@postulis.io.